Frequently Asked Questions
Everything you need to know about your Fi'zi:k performance gear.
How do I determine the correct saddle size for my riding style?
We recommend using our online Saddle Finder tool, which considers your flexibility, body weight, and riding discipline to match you with the perfect profile from our Vento, Tempo, or Terra collections.
What is the standard shipping timeframe for international orders?
Orders are typically processed within 24-48 hours. International shipping generally takes 3-7 business days via our premium couriers, depending on your location and local customs processing.
What is your return policy for cycling shoes?
You can return shoes within 30 days of receipt, provided they are in original condition and cleats have not been mounted. We recommend trying them on a carpeted surface to ensure the fit is correct before installation.
Does Fi'zi:k offer a warranty on carbon fiber components?
Yes, all our products are covered by a 2-year warranty against manufacturing defects in materials and workmanship from the date of purchase.
How should I clean and maintain my synthetic leather bar tape?
To maintain grip and hygiene, clean your bar tape using a soft cloth with warm water and a mild soap. Avoid harsh chemical solvents that can degrade the adhesive or the surface texture.
Are Fi'zi:k shoes compatible with all pedal systems?
Our road shoes feature a standard 3-bolt cleat pattern compatible with Shimano SPD-SL, Look, and Speedplay systems. Our off-road shoes use a 2-bolt pattern compatible with SPD and other mountain bike pedal systems.